Case stage 04
Appointment
Every appointment or workflow change reaches the patient, care team, facility, and authorized partners in the channel and language they can use. Notices are generated from the governed workflow record.
Designed, not yet builtDesigned for this solution; not yet builtDesigned for this solution. The event flow and the notice templates are specified and not yet built.
What happens
- A confirmed appointment creates appropriate notices for the patient or member, care team, facility, and requesting organization.
- Reminders are sent on a schedule before the appointment.
- A change or a cancellation sends a new notice to each party and updates the case.
How the AI platform addresses it
- Each notice is produced from a template with the case facts filled in from the record. Plain language and the recipient language are chosen per recipient.
- Email and SMS are sent through Azure Communication Services, and each delivery result is written back to the case.
- A failed delivery is retried, and then it is raised to the coordinator with the channel that failed.
AI role
Drafting of notice wording in the recipient language, from the approved template. The wording is checked against the template rules before sending.
Approval
The coordinator approves each new template. Notices for standard changes are sent without a further approval.
Systems involved
- Notifications service
- Azure Communication Services
- Scheduling
- Workflow record
Reference components
- Designed for this solution on Azure Communication Services and Azure Service Bus.