Capability C3
Appointment confirmations, reminders, and rescheduling
Every appointment change is an event. The event creates the right notices for each party, and the case is updated when the notice is delivered.
Designed, not yet builtDesigned for this solution; not yet builtDesigned for this solution. Not yet built.
What happens
- A confirmation, a reminder, or a rescheduling creates notices for each party.
- Each notice is sent by email or SMS, based on the preference of the recipient.
- The case shows the state of each notice.
How the AI platform addresses it
- Events are published on Azure Service Bus, so a delayed notice does not block the scheduling change.
- Delivery results are written back, and a failed notice is retried before it is escalated.
- A rescheduling replaces the earlier reminders, so no party receives a reminder for a superseded time.
AI role
Plain-language wording of notices in the recipient language, checked against the approved templates.
Approval
The coordinator approves each new template.
Systems involved
- Notifications service
- Azure Communication Services
- Azure Service Bus
- Case record
Reference components
- Designed for this solution on Azure Communication Services and Azure Service Bus.