Capability C2
Care-team and resource matching
Provider and resource availability, credentials, specialty, location, language, and capacity are governed data. A workflow is matched only to eligible combinations, and every recommendation shows its reasons.
Designed, not yet builtDesigned for this solution; not yet builtDesigned for this solution. Not yet built.
What happens
- Availability is loaded from provider, facility, and equipment calendars, and changes are applied as they happen.
- Workflow requirements are compared with credentials, profiles, capacity, and resource dependencies.
- The matches are offered to the coordinator in order.
How the AI platform addresses it
- Hard requirements are applied by rule first, so an ineligible provider or unavailable resource is never offered.
- The remaining candidates are ordered by a model trained on past bookings. The order is explained by the factors used.
- A slot that is held and not confirmed returns to the pool when its timer ends.
AI role
Ordering of eligible provider and resource combinations using explainable features from prior workflow performance.
Approval
The coordinator selects the care-team and resource combination.
Systems involved
- Scheduling service
- Provider and resource profiles
- Calendars
- EHR or CRM
Reference components
- Designed for this solution. Routing and ranking follow the routing and underwriting components.